Casper is a famous company that was known for its award-winning memory foam and hybrid mattresses in the US and UK. Some of their competitors include: Nectar, Simba and Emma mattress.
The Casper sleep products were available to buy from the business’s official website. However, Casper has stopped selling mattresses in the UK since July 2020, due to the COVID-19 impact.
A Casper spokesperson said ‘the continued impact of COVID-19 forced us to make some difficult decisions to balance the needs of our company, our customers, and our community’.
The company is still focusing on its business in the US, so if you live in the US you can still get a mattress from Casper. However, if you want to know more about the company’s operation in the UK, you’re in the right place.
Below we have detailed everything about Casper and its mattresses.
Where Can I Buy Casper Mattress In The UK?
Casper mattresses can still be bought in the UK through the Mattress Online website. However, you can only buy the Casper Hybrid product from this platform. The Casper Original or Essential mattress is not available there.
Another disadvantage is that at the time of writing this article the Casper Hybrid mattress is available in only 2 sizes: single and super king. If you want to check out similar mattresses that are available in more sizes check out our top 10 UK mattress list.
Besides that, you can also purchase the Casper pillow from this site in the UK. The best part is that you can enjoy a 60-night trial with the Hybrid mattress. You can also enjoy 10 years guarantee by Mattress Online on the product.
What About The Warranty On Your Casper Mattress?
Mattress Online allows you to enjoy the mattress with a 60-day trial. If you don’t like the product, the company will exchange it for you. Remember that you will not get a refund after buying the item.
Instead, you can swap it with another mattress on the website falling in a similar price range. Make sure you check out our list of mattresses that come with 200 or 365 night trial, and full refund in case you want to return it during the trial period.
The company also offers a 10-year warranty with the Casper Hybrid mattress. If you encounter any issue with the product, you can contact Mattress Online for support.
If you already have a Casper Mattress that you bought in 2020, remember the official Casper warranty is still valid if you purchased the item before 13th May 2020. You can contact Casper directly to learn more about the guarantee of your old mattress or file a complaint.
How Can You Contact Casper?
Unfortunately, Casper has disbanded its call service, so there is no way to talk to a Casper employee live. You can only contact a representative through email. The company’s support address still works, but you may experience some delay in the reply.
For instance, it may take up to six days for a representative to get in touch with you. The company’s email address is support@casper.co.uk. Remember, customer support will only be helpful if you have an old Casper mattress.
If you have a query about your mattress, you can send an email for authentic guidance. Casper will follow its refund policy or exchange rules if the warranty is still valid.
Final Words
This is everything you need to know about Casper mattresses in the UK. The company has stopped selling in the country since July 2020. However, you can still get a Hybrid mattress from Casper through Mattress Online.
If you have an old mattress, you can contact Casper through email regarding issues. Meanwhile, if you purchased an item recently from Mattress Online, you should contact this company.
